Identity Information

Name Surname

Account Information

Passenger ID (Customer number)

Contact Information

GSM number, e-mail address, address registered to BiTaksi account

Payment Information

Payment amount, payment method, billing information and other details regarding payments

Trip Information

Trip route, starting and ending points, addresses, dates, times and durations of the trip, amount and number of trips, information on cancellation of the trip and cancellation fee, payment amounts, dates

Passenger Transaction Information

Application usage preferences, application usage habits, advertisement ID (identifiers), discount code/campaign information, request/complaint information communicated verbally and in writing, comments, points, tips and evaluation information given to the driver, points and comments given by drivers to passengers, communication preferences, campaign code and coupon information, content, date and time of correspondence made using the messaging feature within the application

Audio Recordings

Audio recordings of your conversations with the call center

Location Data

Data about your current location, which is processed automatically or can be added manually by you when logging in to the app or if you give your permission through the device settings

Transaction Security Information

Data about the device you use, such as device type, model, operating system and version, IP address, user transaction logs, login method (via Google/Facebook/Apple ID)

Health Information

Disability information (only processed if you fill in this section)

Legal Procedure Information

Correspondence with judicial authorities, information on litigation/execution files in case of dispute

Other

Pet transportation status (only processed if you fill in this section)

Your Personal Data Processed in the Process

Personal Data Processing Process

Legal Basis

Identity Information, Account Information, Contact Information, Payment Information, Trip Information, Passenger Transaction Information, Audio Recordings, Transaction Security Information, Legal Transaction Information

Examining, evaluating and finalizing your legal requests and applications; resolving legal disputes and sharing information with authorized persons, institutions and organizations for this purpose.

Processing of personal data is explicitly stipulated by law (Art. 5/2-a of the KVKK)

Processing of personal data in order to fulfill our legal obligations (Art. 5/2-ç of KVKK)

Identity Information, Contact Information, Payment Information, Trip Information, Passenger Transaction Information, Account Information, Audio Recordings, Transaction Security Information

Execution of processes related to the service you receive through the application; executing finance and accounting works related to payments, issuing invoices at the end of your trip.

Identity Information Account Information, Contact Information, Payment Information, Trip Information, Passenger Transaction Information, Transaction Security Information, Legal Transaction Information, Other

To carry out our activities in accordance with the legislation and to preserve the data that is required to be kept within the scope of our legal obligations..

Identity Information Account Information, Contact Information, Transaction Security Information

Verifying your information so that you can benefit from our services, creating your membership record in the application and providing the opportunity to log in to your account.

Personal data processing is necessary for the establishment or performance of the contract between you and BiTaksi (Art. 5/2-c of KVKK)

Identity Information, Payment Information, Contact Information, Trip Information, Passenger Transaction Information, Location

Receiving trip requests, ensuring that passengers are matched with suitable drivers, ensuring that drivers and passengers confirm their locations and meet at the designated location, and ensuring that passengers take a taxi ride in accordance with their preferences.

Trip Information

Conducting studies for the satisfaction of passengers.

Identity Information Contact Information, Trip Information, Passenger Transaction Information, Audio Recordings, Other

Conducting communication between BiTaksi drivers and passengers (your contact information is not shared with BiTaksi drivers), communicating with passengers in order to manage the relationship between them and BiTaksi.

Identity Information Contact Information, Trip Information, Payment Information

Carrying out financial and accounting affairs related to payments, issuing invoices as a result of your trip, carrying out processes related to trip cancellations and cancellation fees.

Processing of personal data in order to fulfill our legal obligations (Art. 5/2-ç of KVKK)

Identity Information, account Information, Passenger Transaction Information, Audio Records

Examining, evaluating and finalizing your requests/complaints regarding your trip.

Processing of personal data for the establishment, exercise or protection of a right (Art. 5/2-e of KVKK)

Trip Information, Audio Recordings, Passenger Transaction Information

Recording correspondence and calls with the call center within the scope of request and complaint management in order to improve our service quality.

Processing of personal data is mandatory for our legitimate interests (Art. 5/2-f of KVKK)

Identity Information Contact Information, Trip Information, Passenger Transaction Information

Managing customer relations, contacting you through surveys and similar methods of determining likes/demands/complaints within the scope of customer satisfaction measurements.

Identity Information Contact Information, Passenger Transaction Information, Trip Information

Reviewing, evaluating and finalizing your written or verbal requests, complaints and feedbacks for the improvement of our services; organizing sweepstakes and competitions and taking necessary actions for you to participate in them; delivering prizes, gifts, etc. to you.

Account Information, Contact Information, Passenger Transaction Information, Trip Information, Payment Information, Location, Transaction Security Information, Other

Conducting analysis to improve our services; reviewing and auditing our business activities; reporting on our services.

Account Information, Transaction Security Information, Passenger Transaction Information

Allowing drivers and passengers to communicate using the messaging feature after pairing through the App.

Identity Information, Account Information, Contact Information, Passenger Transaction Information, Trip Information, Payment Information, Location, Audio Recordings, Transaction Security Information

Detection and prevention of fraud and misuse of campaigns and discounts through the services we offer to our customers.

Account Information, Contact Information, Payment Information, Trip Information, Passenger Transaction Information

Offering service options tailored to your past trips and usage habits to provide a better user experience.

Account Information, Contact Information, Trip Information, Passenger Transaction Information, Location

Offering service options and campaigns specific to your preferences and tastes, interests, application usage habits and your location, and conducting promotional activities within this framework.

Your explicit consent to the processing of your personal data (Art. 5/1 of KVKK)

Health Information (if you fill in the disability information)

Receiving trip requests, ensuring that passengers are matched with appropriate drivers.

Your explicit consent to the processing of your personal data (Art. 6/2 of KVKK)

Your Transferred Personal Data

Purpose of Transfer

Transferred Party

Legal Basis

Identity Information, Account Information, Contact Information, Trip Information, Passenger Transaction Information, Payment Information, Transaction Security Information and Other Personal Data that may be requested by Authorized Persons, Institutions and Organizations

Fulfilling our legal obligations, providing information to authorized persons, institutions or organizations in this context, conducting legal processes and carrying out our activities in accordance with the legislation.

Authorized persons, institutions or organizations

Processing of personal data is explicitly stipulated by law (Art. 5/2-a of the KVKK)

Processing of personal data in order to fulfill our legal obligations (Art. 5/2-ç of KVKK)

Identity Information, Contact Information, Trip Information, Passenger Transaction Information, Payment Information, Location

Carrying out the communication between drivers and passengers, ensuring that drivers and passengers confirm their location and meet at the designated location, and carrying out the trips in the most convenient way.

BiTaksi drivers

Personal data processing is necessary for the establishment or performance of the contract between you and BiTaksi

(KVKK Art. 5/2-c)

Identity Information, Account Information, Contact Information, Trip Information, Passenger Transaction Information, Payment Information, Location, Transaction Security Information

Obtaining infrastructure and IT services related to the services offered by BiTaksi; conducting financial and accounting affairs.

Domestic and international business partners & suppliers

Your explicit consent to the processing of your personal data (Art. 5/1 of KVKK)

Personal data processing is necessary for the establishment or performance of the contract between you and BiTaksi (Art. 5/2-c of KVKK)

Processing of personal data is mandatory for our legitimate interests

(KVKK Art. 5/2-f)

ID İnformation, Account Information, Contact Information, Trip Information, Passenger Transaction Information, Payment Information, Location,

Conducting marketing, promotion and communication activities.

Domestic and international business partners & suppliers

Processing of personal data is mandatory for our legitimate interests

(KVKK Art. 5/2-f)